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Nino Bergfeld is a Director and the Retail & Consumer Goods Lead within the EMEA Central Chief Customer Office. He works closely with leading retailers and brands on their customer-centric transformation. This includes topics such as digitalization, next-generation customer engagement, the future of the store, disruptive innovations, and AI. Nino is also co-host of the “Retail Reality Show,” a business podcast for decision-makers in retail and the brand world. Before joining Salesforce, he worked as a management consultant at Publicis Sapient, among other roles.