e-Commerce Day 2026 by Kaufland - Vorträge: Returns Madness: How Fraud, Abuse, and a “Free-of-Charge” Mentality Are Destroying E-Commerce

Center Stage

Returns Madness: How Fraud, Abuse, and a “Free-of-Charge” Mentality Are Destroying E-Commerce

10:20 - 10:50

German

Heidi Kneller Gronen, CEO of the German E-Commerce Association (Bundesverband Onlinehandel e.V.), President Andreas Müller (deltatecc), Vice Presidents Kai Vollrath (Hatraco), Robert Krancke (Kontra), and fashion expert Thomas Höß (X-Trade) discuss the dramatic rise in return abuse, fraud, and counterfeiting on marketplaces such as Amazon, eBay, Otto, Zalando, and Kaufland—and how retailers can be better protected in the future.

Speakers of this lecture

Bundesverband Onlinehandel e.V.

Andreas Müller

All speakers

Exhibitors

Bundesverband Onlinehandel e.V.

Association

To the website

Standplatz

All exhibitors To the site plan

Speakers of this lecture

Andreas Müller

Exhibitors

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